top of page

Shipping Policy

1. Shipping Overview

At Reflect Lite we strive to provide a seamless shopping experience, including reliable and efficient shipping services. This policy outlines our shipping procedures, timelines, and related information.

​​

2. Domestic Shipping

2.1 Processing Time

  • Standard glasses: 7-10 business days for processing

  • Prescription glasses: 8-12 business days for processing

2.2 Shipping Methods and Timeframes

  • Standard Shipping: 3-5 business days ($5.95) (free on orders over $100)

  • Expedited Shipping: 2-3 business days ($10.95)

2.3 Shipping Costs

Shipping costs are calculated based on the selected shipping method, package weight, and destination. Free standard shipping is available on all orders over $100.

​​​

3. International Shipping

3.1 Countries We Ship To

We currently ship to over 40 countries worldwide. For a complete list, please visit our website or contact customer service.

3.2 International Processing and Delivery Times

  • Processing time: Same as domestic orders

  • Standard International: 7-14 business days ($19.95)

  • Expedited International: 5-7 business days ($29.95)

3.3 International Shipping Considerations

  • Customs duties, taxes, and import fees are the responsibility of the recipient

  • International orders may experience delays due to customs processing

  • Tracking information is provided for all international shipments

​​

4. Order Tracking

  • All shipments include a tracking number

  • Tracking information is sent via email once your order ships

  • You can track your order through your account on our website or using the link in your shipping confirmation email

​​

5. Shipping Address Requirements

  • It is the customer's responsibility to provide accurate shipping information

  • We ship to residential addresses, business addresses, and P.O. boxes

  • We cannot modify the shipping address once an order has been placed

​​

6. Order Delays

Occasionally, orders may be delayed due to:

  • High order volume during peak seasons

  • Supplier delays

  • Weather conditions or shipping carrier issues

  • Custom manufacturing requirements

We will communicate any significant delays via email.

​​

7. Missing or Damaged Packages

  • If your package is damaged upon arrival, please contact us within 48 hours

  • For packages marked as delivered but not received, please check with neighbours, building management, or your local carrier facility before contacting us

  • Claims for missing packages must be filed within 7 days of the expected delivery date​

​

8. Returns and Exchanges

Please refer to our separate Return Policy located within our Terms & Conditions for detailed information on how to return or exchange your purchase.

​

9. Shipping Policy Updates

We reserve the right to modify this shipping policy at any time. Changes will be posted on our website with the effective date.

​

10. Contact Us

For questions regarding our shipping policy or to inquire about an order, please contact us:

Reflect Lite
Email: info@reflectlite.com
Phone: 604-762-7902

Address: P.O. Box #

bottom of page